SUPPORT

Help without hunting for it.

Start with the public Help Guide for answers, then sign in when you need billing details, account-specific help, or a support conversation.

START HERE

Choose the kind of help you need.

Getting Started

First-time TV setup, CAST, choosing a Broadcast, sound, TV access, and updates.

Help Center

Open the current SyncTV Help Guide for customer help.

Billing & Renewals

Understand payment options, renewal and cancellation before you choose.

Contact Support

Email us for help choosing a service or getting started.

Answers for the things customers actually do.

TV setup

Use Existing vs Create New, CAST, TV status, and the current updater path.

Broadcasting & audio

Share a supported tab, app, window, or screen; control viewer audio; use Privacy, Resume, and Change Source.

TV controls & access

Assign Broadcasts, locations, per-TV sound, reload, CAST-only access, full controls, and group access.

Media setup

Find eligible media-service setup, activation checks, and content-request help.

Plans & billing

Manage plan changes, billing cycles, renewal, cancellation, eligible Legacy access, and transaction history.

Sign-in & account

Second Life login codes, online account sign-in, settings, and security choices.

Open the Help Guide Billing & Renewals

PAYMENT & RENEWAL

Choose how you want to pay.

Linden payments

Pay inworld at a SyncTV kiosk. The storefront helps you explore options; review the kiosk’s current quote before paying.

USD payments

Continue through sign-in to review your exact online quote and available payment options.

Know what renews

Review the billing interval and payment schedule before confirming. Existing customers can sign in to manage service.

Read cancellation information

QUICK FIXES

Try the simple checks first.

Blank or frozen TV

Turn the TV on, give it a moment, then use RELOAD. If the static SyncTV image returns, click the TV screen once to reactivate Shared Media for that viewer.

Picture but no sound

Check SOUND ON on the TV, Include audio on Broadcast Control, and the browser share-selection audio option. Both audio permissions matter.

Media setup cannot verify

Wait a few minutes and try Finish Setup again. Saved account information is not lost — and you should not pay again just to retry setup.

STILL NEED HELP?

A little help goes a long way.

Email us with your question and what you’re trying to do. Existing customers can sign in for account-specific support.

Get Help & Support