Support & service policies

Contact SyncTV

Email [email protected], open a support ticket in My Account, or visit the SyncTV in-world store at The Flip. The in-world store is a Second Life location; it is not a physical shipping address.

For billing or delivery help, include your account or avatar name, service, order reference, and a description of the issue. Do not send a password, sign-in code, or full payment-card number.

Digital delivery & activation

SyncTV subscriptions provide digital service; there is no physical shipping. Live sharing plans provide the listed simultaneous Broadcast and shared viewer limits. Eligible Second Life customers also receive the SyncTV Television package in-world. Use My Account for activation, Streaming Setup, and delivery instructions; use the official kiosk's TV Support options for eligible redelivery.

TFX Media Addon: Plex is managed media-library access using a compatible Plex account and client. TFX Media Addon: TV is browser-based media-library access. TFX Media Addon: Combo combines both. Prime includes TFX Media Addon: Plex, Max includes TFX Media Addon: TV, and Elite includes TFX Media Addon: Combo alongside the matching SyncTV live sharing tier. Standalone media access does not include a separate TV device.

Payment confirmation and completed activation are separate steps. Media services may require creating or linking a service account, accepting an invitation, or staff assistance. My Account shows the status and next steps. Access is ready when activation completes; we do not guarantee instant activation or delivery. Contact support if a confirmed eligible order is missing or setup cannot be completed.

Check compatibility before purchase. Live sharing requires a supported browser, connection, capture permissions, and compatible content; Second Life viewing requires an appropriate viewer and media settings. Protected content may block capture. Quality adapts to connection and device conditions.

Renewal & cancellation

Eligible recurring USD subscriptions renew automatically using the approved payment method until canceled. Open My Account and use Cancel Service to stop the next renewal. Confirm that the cancellation is scheduled; if the control is unavailable or you cannot sign in, contact support before the next renewal.

Scheduled cancellation keeps paid access through the end of the current billing period. Cancellation alone does not refund that period. L$ renewal remains manual, and protected Legacy Media USD renewals remain one-time payments under their existing terms. Your account and checkout identify the applicable billing arrangement.

Eligible upgrades are quoted for the remaining billing period before payment. Downgrades take effect at the end of the current billing cycle. Existing protected subscriptions keep their agreed billing terms; published new-sale prices do not rewrite a past purchase.

Refunds & delivery problems

Contact support to request review of a duplicate charge or a paid service that was not delivered. Include the order reference and what happened so we can check the payment and activation records, correct the issue, or arrange an appropriate refund.

For other refund requests, contact support for individual review. This policy does not promise an automatic refund or a fixed refund window. Any applicable consumer rights remain unaffected. Digital services have no physical return shipment; contact us about the service or billing issue.

Privacy

SyncTV processes account and service information to provide access, billing, delivery, security, and support. This can include your email address, Second Life avatar name and identifier, account identifiers, plan and subscription status, transaction references, linked media-service identifiers, setup information, and support messages or attachments you choose to submit.

Sign-in uses necessary session cookies and verification records. Browser storage remembers settings such as your theme and dismissed setup guidance. If you choose to link Google, we use the Google account identifier and verified email to authenticate the linked SyncTV account. Linking is optional.

When you start a Broadcast, your chosen screen, window, or tab and supported audio are transmitted to viewers. Share only what you intend others to see; review the browser sharing picker and use Privacy mode or end the Broadcast when needed. Connection and diagnostic information, such as IP address, browser or device information, timestamps, and service events, may be processed to operate and troubleshoot the service.

USD payments are processed by Stripe. Stripe receives the payment details entered in its checkout; SyncTV uses payment and subscription references and status to manage your service. Providers involved in hosting, network delivery, email, authentication, media access, billing, and support process information needed for their role. Their services may process information in other countries and have their own privacy terms. Stripe's privacy policy explains its processing.

Account, transaction, and support records may be retained as needed to provide service, maintain security, resolve disputes, and meet applicable recordkeeping obligations. Contact support to request access, correction, or deletion of your information. We verify account ownership and explain any records that must be retained. Do not include sensitive information in screenshots or other attachments unless necessary for your support request.

Service terms

The selected offer and checkout state the service, currency, price, billing interval, included capacity, and any applicable taxes before payment. USD means US dollars; L$ means Second Life Linden dollars. Current SyncTV plans use the monthly or yearly billing dates shown at checkout and in My Account. Protected Legacy services keep the service-period terms stated for their offer. Standalone media offers and bundled offers are distinct products.

Use services within the purchased capacity and follow the activation instructions. Account access and guest permissions must be used only by authorized people. You are responsible for content you share and for having the rights or permissions needed to display it. A SyncTV or media-access purchase does not grant permission to rebroadcast third-party content or bypass copyright, DRM, provider restrictions, or applicable law.

SyncTV does not bypass content protections or guarantee compatibility with every application, game, streaming provider, or device. Availability and quality can be affected by your connection, third-party services, maintenance, or technical faults. Active Broadcasts may need to reconnect following a service restart. Contact support for failures or undelivered paid service.

Do not use the service for unlawful activity, unauthorized access, harassment, or interference with other users. Misuse can lead to access restrictions. Refund and cancellation requests follow the sections above, subject to applicable consumer rights. Contact support with questions about your particular offer before purchasing.